CTS People PTY Ltd

ABN: 75 660 193 411

ACN: 660 193 411

Address: 884a Canning Hwy, Applecross WA 6153

Phone: +61 8 9181 4000

E-mail: info@ctspeople.com.au





These Terms and Conditions govern the provision of immigration consultation services by CTS People.

1.1 Services Offered We offer a 30-minute consultation with certified immigration agents to discuss Australian visa and immigration pathways.

1.2 User Obligations Clients are required to provide accurate and complete information during consultations and adhere to the payment terms outlined.

1.3 Payment Terms Consultation services are charged as a one-time fee, payable in advance.

1.4 Intellectual Property All materials provided during consultations are the property of CTS People.

1.5 Limitation of Liability CTS People is not liable for any decisions made based on consultation advice.

1.6 Dispute Resolution Any disputes will be handled through an established process communicated by CTS People.

1.7 Changes to Terms CTS People reserves the right to modify these terms and will notify clients of any changes.

1.8 Governing Law These terms are governed by the laws applicable in the jurisdiction of operation.


2. Refund Policy


2.1 Cancellation and Rescheduling: We currently do not have a cancellation policy. Clients are permitted to change their booked consultation time once.

2.2 Refund Policy: Due to the nature of our consultation services, we do not offer refunds once the service is booked and paid for.

2.3 Delivery of Services: Consultations can be conducted either online or in-person, as per the client’s preference.

2.4 Legal Compliance: We adhere to all relevant legal and regulatory requirements. Clients are advised to be aware of these as they pertain to their specific circumstances.

2.5 Policy Communication: This policy will be clearly communicated on our website.

2.6 Dispute Resolution: Any disputes or concerns regarding our services should be directed to our customer service team for resolution (info@ctspeople.com.au).



3. Privacy Policy


3.1 Introduction CTS People is committed to protecting the privacy of our clients. This policy outlines our practices regarding the collection, use, and sharing of personal information.

3.2 Information Collection We collect personal information such as names, contact details, and payment information from cardholders for the purpose of providing immigration consultation services.

3.3 Use of Information The collected information is used to process payments, schedule consultations, and communicate with clients.

3.4 Information Sharing and Disclosure Personal information is not shared with third parties except as required for payment processing or as required by law.

3.5 Data Security We implement security measures to protect personal information from unauthorized access or disclosure.

3.6 Data Retention Personal information is retained only as long as necessary for the provision of our services or as required by law.

3.7 Client Rights Clients have the right to access, correct, or request deletion of their personal information.

3.8 Policy Updates Any changes to this policy will be communicated through our website.

3.9 Contact Information For any questions regarding this policy, please contact us at info@ctspeople.com.au.



4. Security Policy


Security Measures for Cardholder Data Protection

At CTS People, safeguarding our clients’ financial information is a top priority. Our measures include:

4.1 Secure Payment Processing: We use trusted third-party payment processors to handle all card transactions, ensuring that cardholder data is processed securely.

4.2 Data Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.

4.3 Access Controls: Strict access controls are in place to ensure only authorized personnel have access to cardholder data.

4.4 Regular Security Audits: We conduct regular security audits to identify and remedy any potential vulnerabilities.

4.5 Compliance with Standards: We adhere to industry standards and regulations, including PCI DSS, to ensure the security of cardholder data.

4.6 Employee Training: Our staff receive training on the importance of data security and best practices for handling sensitive information.



5. Disclaimer


The information provided by CTS People during immigration consultations is for general guidance on matters of interest only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information, products, services, or related graphics contained in the consultation for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Decisions based on information provided during consultations are the sole responsibility of the client. CTS People is not responsible for any direct, indirect, special, or consequential damages, or any damages whatsoever arising from loss of use, data, or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of this information.